Customer Support

We're here to help. Find answers to common questions or reach out to our team.

Frequently Asked Questions

How do I know which size to order?

We recommend using a standard ring sizer to determine your size. You can:

  • Visit a local jeweler for a free sizing
  • Request a complimentary ring sizer from us
  • Reference sizing charts on each product page

Ring sizes typically range from 4-13. If you need an unusual size, contact us for custom options.

Can I customize my jewelry?

Absolutely! We offer several customization options:

  • Metal choice (yellow gold, white gold, platinum)
  • Ring sizing and adjustments
  • Engraving on select pieces
  • Custom color preferences for gemstones

Contact our design team to discuss your vision. Custom pieces typically take 3-4 weeks.

What's your warranty on jewelry?

All Auric Vale jewelry comes with a lifetime warranty against manufacturing defects, including:

  • Faulty workmanship
  • Loose or missing stones (within normal wear)
  • Metal defects or breaking

The warranty does not cover damage from misuse, accidents, or normal wear and tear. Professional cleaning and maintenance are recommended annually.

Is your jewelry hypoallergenic?

Our 18k gold and platinum pieces are hypoallergenic for most wearers. However:

  • 18k white gold may contain nickel—inquire about nickel-free options
  • Platinum is naturally hypoallergenic
  • If you have sensitive skin, we recommend platinum or nickel-free options

Contact us to discuss specific allergy concerns.

Do you resize rings?

Yes! Ring resizing is one of our most popular services.

  • We resize most rings for a small fee
  • Resizing typically takes 5-7 business days
  • For rings with stones, we recommend professional resizing

Contact us for a resizing quote. We can discuss the process and any concerns specific to your piece.

Shipping & Delivery

Standard Shipping (Free)

  • FREE on orders over $250
  • Delivered within 5-7 business days (continental US)
  • Insured and signature required on delivery
  • Tracking number provided with every order

Express Shipping

  • $35 for 2-3 business day delivery
  • Available for most US locations
  • Insured with signature required
  • Ideal for gifts and urgent orders

International Shipping

We ship to select international destinations. Shipping costs and times vary by location.

  • Calculated at checkout based on destination
  • Customs and duties may apply (buyer responsibility)
  • 10-14 business day delivery typical
  • Full insurance included

Note: All packages are insured and require a signature upon delivery. We recommend having packages delivered to a work address if possible for added security.

Returns & Exchanges

30-Day Return Policy

We want you to love your Auric Vale pieces. If you're not completely satisfied, you can return your purchase within 30 days of delivery for a full refund.

  • Items must be unworn and in original packaging
  • Return shipping is free for items in perfect condition
  • Refunds processed within 5-7 business days of return receipt
  • Engraved or custom items are final sale

How to Return

  1. Contact us at support@auricvale.com with your order number
  2. We'll provide a prepaid return shipping label
  3. Package your item securely with all original materials
  4. Drop off at any shipping location
  5. We'll refund your purchase once received and inspected

Exchanges

Want a different size or style? Exchanges are easy and free (excluding custom items).

  • Contact us within 30 days to request an exchange
  • We'll send you a prepaid return label
  • No additional cost for size exchanges
  • If exchanging for a higher-priced item, we'll invoice the difference

Damaged or Defective Items: If your jewelry arrives damaged or defective, please contact us immediately with photos. We'll arrange a replacement at no cost to you.

Get in Touch

Email

support@auricvale.com

Hours

Monday - Friday, 10am - 6pm EST

Have a question or need assistance? Our team typically responds within 24 hours.

Send us an Email