Frequently Asked Questions

We recommend using a standard ring sizer to determine your size. You can:

• Visit a local jeweler for a free sizing
• Request a complimentary ring sizer from us
• Reference sizing charts on each product page

Ring sizes typically range from 4-13. If you need an unusual size, contact us for custom options.

18k gold contains 75% pure gold mixed with other metals for durability, while 24k gold is pure gold (99.9%). Our 18k gold pieces are more durable for everyday wear while maintaining luxury and value.

Why we use 18k: It's the standard for fine jewelry because it balances durability, wearability, and timeless value.

Yes, 100% of our diamonds are conflict-free and sourced through RJC-certified suppliers. We maintain full documentation and traceability of all gemstones in our collection.

Absolutely! We offer several customization options:

• Metal choice (yellow gold, white gold, platinum)
• Ring sizing and adjustments
• Engraving on select pieces
• Custom color preferences for gemstones

Contact our design team to discuss your vision. Custom pieces typically take 3-4 weeks.

Clean your jewelry regularly with warm water and mild dish soap:

1. Use a soft brush and gently scrub
2. Rinse thoroughly with clean water
3. Dry with a soft, lint-free cloth

For professional cleaning, visit a jeweler annually.

All Auric Vale jewelry comes with a lifetime warranty against manufacturing defects, including:

• Faulty workmanship
• Loose or missing stones (within normal wear)
• Metal defects or breaking

The warranty does not cover damage from misuse, accidents, or normal wear and tear.

Yes! Ring resizing is one of our most popular services.

• We resize most rings for a small fee
• Resizing typically takes 5-7 business days
• For rings with stones, we recommend professional resizing

Contact us for a resizing quote.

Our 18k gold and platinum pieces are hypoallergenic for most wearers. However:

• 18k white gold may contain nickel—inquire about nickel-free options
• Platinum is naturally hypoallergenic
• If you have sensitive skin, we recommend platinum or nickel-free options

Contact us to discuss specific allergy concerns.

Standard Shipping (Free): 5-7 business days

Express Shipping ($35): 2-3 business days

International: 10-14 business days

All packages include tracking and insurance.

We offer a 30-day return policy. Items must be:

• Unworn and in original packaging
• Returned within 30 days of delivery

Note: Engraved or custom items are final sale.

Every order includes a tracking number via email. You can:

• Check your confirmation email for the tracking number
• Enter it on your carrier's website to track shipment
• Contact us if you don't receive tracking information

Contact us immediately with photos of the damage. We'll arrange a replacement at no cost to you.

Email us at support@auricvale.com with your order number and photos.